Business cases
How companies use AI to grow.
AlpinaGPT: Enterprise Multi-Model AI Platform and RAG Built on a Verified Business Library
Deploying AlpinaGPT across enterprise teams cut the time required to draft analytical briefs, training curricula, commercial proposals, and meeting minutes by 45–60%, while migrating staff away from…
Sberbank: AI resolves 65% of customer inquiries in the contact center
As of Q1 2026, AI resolves over 65% of customer inquiries: 66% in voice channels and 71% in chats. The market comparison sets the frame: per Frank RG's 2026 estimate, the industry average is 23% automation…
Avito: Proprietary A-Vibe LLM and VLMs Automate Moderation and Sales Across 200M+ Listings
Over 98% of all marketplace listings are now moderated automatically without human intervention, while contextual chat analysis significantly reduced multi-step phishing incidents.
Yandex Go & Lavka: Graph Neural Networks and Demand ML Orchestrate Millions of Rides and Dark Stores
Global RL-assisted dispatch and chained-trip matching reduced driver deadhead mileage and average passenger wait times by 15–22%, increasing driver hourly utilization without raising rider fares.
T-Bank: AI protection against phone scammers saved customers 1.2 billion rubles
The financial trajectory of 'Protect or Refund' has been published in stages: in its first six months it saved customers 170 million rubles; by May 2025 the cumulative amount reached 1.2 billion rubles,…
X5 Group: AI Dynamic Pricing, Demand Forecasting, and Computer Vision Across 25,000+ Stores
Embedding AI across supply chain replenishment, dynamic pricing, and in-store operations generates tens of billions of rubles in verified annual EBITDA contribution for X5 Group.
JPMorgan Chase: Rolling Out LLM Suite to 200,000 Employees with $1.5B+ in Annual AI/ML Business Value
Roughly 200,000 JPMorgan employees (~two-thirds of the global workforce) gained access to LLM Suite, saving hours per week on document synthesis, memo drafting, and regulatory research.
Walmart: Generative AI Enriched 850M Catalog Items 100x Faster While Autonomous Bots Negotiate Supplier Contracts
Enriching 850 million catalog items and launching generative intent search lifted e-commerce search relevance and basket size by turning multi-query shopping trips into single-prompt solutions.
Dodo Brands: Computer Vision Pizza Quality Control and AI Scheduling in the Cloud Dodo IS
Cut-table Computer Vision established continuous, objective quality scoring across hundreds of thousands of pizzas, reducing customer complaints regarding bake quality and topping errors by 25–30%.
Kaspersky: Streaming ML Pipeline Detects 467,000 New Daily Cyber Threats + Kira AI SOC Analyst
Kaspersky's automated ML pipeline detects and classifies roughly 467,000 novel malicious files daily (up 14% YoY), handling over 99.9% of incoming threat volume without human intervention.
Severstal: 'Adelina' AI Operator Boosted Rolling Mill Throughput by 5% with Multi-Billion Ruble Impact
The 'Adelina' AI controller increased Hot Strip Mill 2000 throughput by roughly 5% with zero capital equipment expansion—unlocking over 300,000 additional tonnes of rolled steel per year.
VTB Bank: Industrial 'Model Factory' Cut ML Time-to-Market from Months to Days with Sub-Second Credit Scoring
Transitioning to the industrial Model Factory slashed average ML time-to-market from several months to just days while cutting model development and validation labor costs by over 40%.
MegaFon: 'Eva' AI Assistant Blocks Billions of Spam Calls While ML Optimizes Base Station Energy & Traffic
The 'Eva' AI assistant protects tens of millions of subscribers and blocks or intercepts billions of spam and scam calls annually—detecting newly rotated fraud numbers within minutes of campaign initiation.
Drom.ru: Computer Vision and ML Price Millions of Vehicles and Detect Body Damage from Photos
Computer vision automatically verifies and tags millions of uploaded vehicle photos every month, slashing manual moderation workload while auto-filling make, model, and generation for sellers.
Klarna: the AI assistant did the work of 700 full-time agents in its first month
In its first month the assistant handled 2.3 million conversations — two-thirds of all Klarna support chats — doing the equivalent work of 700 full-time agents. Average resolution time dropped from 11…
Airbnb: deep learning in search — +0.6% bookings from a new architecture and +14% bookings for new listings
The second wave's outcomes are fixed in online A/B tests. The two-tower architecture: +0.6% bookings and +0.75% revenue with −33% p99 scoring latency; a curious side effect — the average price of booked…
BBVA: 3 hours saved per employee per week, 20,000+ GPTs, and a ChatGPT rollout to 120,000 people
Per figures published by OpenAI in November 2025: about 3 hours saved per employee per week, 83% weekly active usage, efficiency improvements of up to 80%+ in tests of specific workflows, and 20,000+ custom…
Botkin.AI: what the rise and shutdown of Russia's first registered medical AI teaches
The outcome cuts both ways. The product ceased to exist as an independent business: regulatory suspension in November 2023, sale to a competitor in December 2023, out of the public eye. Investors who had…
DoorDash: a Claude-powered voice AI fields hundreds of thousands of Dasher calls a day
After successful testing in early 2024, DoorDash rolled the new self-service options out to all Dashers. The voice AI fields hundreds of thousands of Dasher calls daily at a response latency of 2.5 seconds…
Duolingo: 148 new language courses in a year with generative AI
On April 30, 2025 Duolingo announced 148 new language courses at once — the largest content expansion in company history, created in under a year. The course catalog more than doubled. The seven most…
European Parliament: Archibot, a Claude-powered AI archivist — 80% less time searching 2.1M documents
The case's key metric: document search and analysis time dropped by 80% while maintaining high accuracy and security standards. The system processes and provides access to more than 2.1 million documents in…
Gazprom Neft: the 'Digital Rig' cut non-productive drilling time by 15%
Published results of the field trials at Gazpromneft-Noyabrskneftegaz: well construction time fell by 6 days versus norms (17.5% for complex wells), the speed of footage operations rose 28.5% and…
GitLab: Claude in GitLab Duo and internal workflows — 25–50% productivity gains
Per Anthropic's case study, using Claude in internal workflows delivered 25–50% productivity gains at GitLab. AI feature development accelerated to "weeks, not years" — versus the scenario of building an…
Grab: LLM data classification — 20,000+ entities in the first month and 360 man-days saved per year
In the first month after rollout the system scanned more than 20,000 data entities — averaging 300–400 per day, a pace physically unreachable for a manual process. In a September 2023 survey, 80% of data…
Harvey: a custom U.S. case law model that lawyers preferred over GPT-4 97% of the time
To test the model, Harvey brought in attorneys from 10 of the largest law firms. They were shown side-by-side outputs of the custom case law model and GPT-4 for the same question. "97% of the time, the…
Instacart: Ava, the internal AI assistant — over half of employees monthly, with 20+ minute sessions
As of the September 2023 post, over half of Instacart employees used Ava monthly and more than 900 weekly; sessions ran 20+ minutes, and users 'were producing and copying a significant amount of code'. The…
Intercom Fin: a Claude-powered support agent resolving up to 86% of questions
Out of the box Fin resolves 51% of inquiries on average; tuned for a specific company, resolution reaches 86% — a gap that itself shows knowledge-base quality is decisive. Response times drop from ~30…
LinkedIn: LLM-based skills extraction — 200 profile edits per second with a model 80% smaller at no quality loss
In production the system handles ~200 profile edits per second at up to 100 ms per message — on CPU, thanks to a distilled model 80% smaller than the original. In online A/B tests, improved skills…
Lonely Planet: travel itinerary generation with Claude on Amazon Bedrock — 80% cheaper than manual curation
The headline public figure: itinerary generation costs dropped by roughly 80% versus manual curation. The platform creates thousands of unique travel itineraries, each of which previously took the team days…
Mercado Libre: the GPT-4o-powered Verdi platform — a 100x catalog expansion and nearly 99% fraud-flag accuracy
Per figures published by OpenAI: GPT-4 Vision enabled cataloging 100x more products within two years; fraud-detection accuracy reached nearly 99% for flagged items; within a few months Verdi took over 10%…
Moderna: 750 internal GPTs in two months and 120 AI conversations per employee per week
Within two months of adopting ChatGPT Enterprise, the company had 750 GPTs, 40% of weekly active users had created their own GPTs, and each user averaged 120 ChatGPT Enterprise conversations per week —…
Morgan Stanley: the GPT-4 assistant used by 98% of financial advisor teams
More than 98% of financial advisor teams use the assistant — near-ceiling adoption for a corporate tool. The system effectively answers questions across a corpus of 100,000 documents — versus roughly 7,000…
M.Video-Eldorado: in-store video analytics — an honest look at a pilot, not a 'chain-wide rollout'
This case's results exist in two genres, and it is important not to mix them.
Netflix: the recommender system drives 80% of viewing and saves more than $1B a year
The recommender system is used on most screens of the product and in total influences choice for about 80% of hours streamed on Netflix; the remaining 20% comes from search. The figure's evolution is…
Notion: Claude-powered agents inside the workspace cut customers' information search time by 35%
The impact is measured primarily on the side of Notion's customers. Osaka Gas cut information search time by 35%. Remote saves 10 minutes per search across 300 daily queries. dbt Labs saved over $35k a year…
Oscar Health: documentation nearly 40% faster, claims escalations resolved 50% faster, and the first BAA with OpenAI
Per the OpenAI case study (April 2024): time spent documenting care conversations and reviewing lab results fell by nearly 40% (per the company blog — from 20+ minutes to under 12 per conversation); the…
Ozon: a transformer in search suggestions — honest fractions of a percent at trillion-ruble scale
Published gains by iteration: search-suggestion CTR +10%, then another +10% and +3%; the share of empty result pages fell 3%; the share of users finishing a session with an order grew 0.3%. Every figure…
Palo Alto Networks: Claude for thousands of developers — feature development velocity up 20–30%
The headline numbers agree across both case studies: feature development and code implementation velocity rose 20–30%. Unit test writing speed increased 10–30% — and that is not just productivity: more…
Pfizer: generative AI on AWS — 16,000 search hours saved yearly and impact estimated at up to $1B annually
The program's measured results: up to 16,000 search hours saved annually for 1,500 PSSM scientists and a 55% reduction in infrastructure costs (per the AWS case study). Prototypes ship in 6 weeks instead of…
Pinterest: one embedding instead of three — +46.7% repins in Lens and a third of the ML systems to maintain
In offline human-judgment evaluations the unified embedding lifted precision@5 by +22.2% for Flashlight, +110.1% for Lens, and +72.1% for Shop-the-Look versus the specialized models. The hardest domain…
Replit: a Claude-powered agent turned the platform into a growth machine — ARR from $1M to $240M
The headline number of Anthropic's case study: Replit's annual recurring revenue grew from $1M to $240M on the back of Claude-powered agent launches. The chronology from independent sources matches in order…
Rosatom: repair optimization gave Russian NPPs 94 extra operating days in half a year
In the first half of 2026, repair campaigns across the Russian NPP fleet were shortened by a combined 94 days (maintenance ran on 17 power units), and output, per the June 16, 2026 forecast, exceeded plan…
Russian Post: OCR and robots sort around 8 million mail items a day
The automated pipeline sustains a national-scale flow. Confirmed operational figures: 40,000 letters per hour on the letter-sorting machine (11 per second), up to 8,000 parcels per hour on the parcel…
SK Telecom: a telco LLM on fine-tuned Claude — 68% fewer low-quality support responses
LLM response quality ratings from live agents rose 34% (in-call assistance). The share of low-quality responses fell 68% — the fine-tuned telco model versus the base model. In post-call processing, quality…
Snapchat: multimodal Gemini in the My AI chatbot — over 2.5x engagement growth in the U.S.
Per Snap and Google Cloud, after deploying Gemini in My AI, engagement within Snapping to My AI grew by over 2.5x in the United States. Kurian's wording in the Google blog: "Snap deployed the multimodal…
Spotify: an LLM-powered annotation platform — a 10x larger labeling corpus with 3x annotator productivity
The annotation corpus grew 10x and annotator productivity 3x: automating sampling, review serving, and feeding results back into training pipelines removed the manual steps, while LLM labeling took the bulk…
Stripe Radar: the anti-fraud neural network decides in under 100 ms and wrongly blocks just 0.1% of legitimate payments
Radar makes a decision on every payment in less than 100 milliseconds — inside the payment flow, before the transaction is confirmed. Out of billions of legitimate payments on Stripe, the system incorrectly…
Uber QueryGPT: natural language to SQL — 10 minutes down to 3
QueryGPT produces sufficiently reliable queries in about 3 minutes versus ~10 minutes of manual authoring — roughly 70% time saved per query. In limited release the service averages about 300 daily active…
Vodafone: Copilot for 68,000 employees — ~3 hours saved weekly, while TOBi resolves 70% of ~45M monthly inquiries
The Copilot pilot, assessed with KPMG, produced the case's headline number: savings of around three hours per week per person on average — on emails, minutes, and information search. 90% of participants…
Wayfair: Gemini enriches a 30M+ product catalog 67% faster and lifts filter conversion by ~2%
The published numbers focus on the catalog front. Per the joint Wayfair–Google Cloud press release: the time needed to curate new and update existing product listings dropped by 67% across a catalog of more…
Wildberries: AI in marketplace operations — warehouse machine vision, neural search, and review processing
Wildberries still discloses almost no quantitative business results for its AI systems — the case's key honest limitation. What is published are technical indicators: robot-arm productivity of at least 950…
Yandex: Alice processes smart-home commands on the speaker itself — on average 6x faster than the cloud
According to the Yandex team, local processing of smart-home commands is on average 6x faster than the cloud path — the gain comes from eliminating the network round trip plus streaming on-device…
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