Omilia raises $67M Series B as ARR of its AI customer support platform grows 10x to $60M

On August 6, 2026, Omilia announced the close of a $67M Series B, its first capital raise since 2020. Over six years of organic growth, the company's ARR rose 10x, from ~$6M to $60M.

What Omilia is and what its platform does

Omilia builds an enterprise AI platform for automating customer support. The product works as an intelligent replacement for traditional IVR systems (interactive voice menus). Instead of pressing digits, the customer talks with an AI agent that understands natural speech, recognizes intent and resolves the request without a human operator. An automatically handled ticket costs a business substantially less than a conversation with a live employee, and that saving is the foundation of the platform's value proposition. The company targets large enterprises with high volumes of inbound requests. The specifics of its technology stack and its customer list are not disclosed in public materials.

How the company grew 10x without outside rounds

Six years without funding is an unusual stretch for a SaaS company; most players raise a round every 1.5–2 years. According to TechCrunch, Omilia grew ARR over that period from ~$6M to $60M, an increase of roughly 900%. Growth without outside capital points to strong customer retention: clients not only renew their contracts but also expand their usage. The current round is the second in the company's history.

Key figures:

• $67M — size of the Series B, closed in August 2026
• $60M — Omilia's current ARR
• 10x — ARR growth since 2020
• 6+ years — the gap without raising outside capital

Why $67M, and what comes next

Omilia raised capital not out of need but with proven market pull: $60M in ARR without a single round in six years is a strong signal to investors. The market for enterprise AI customer support automation keeps growing, as companies move from traditional contact centers to systems that resolve requests automatically and cut operating costs.

The company has not officially said where the money will go. According to TechCrunch, the funds are earmarked for scaling the platform. The typical uses of a Series B at $60M ARR are expanding the sales team, entering new geographies and verticals, and investing in product R&D.

What this means

Omilia is a rare case: an AI SaaS company that grew ARR 10x without outside rounds, then closed $67M from a position of strength. For the market, it is a signal that enterprise AI customer support automation is monetizing here and now, without a bet on hypothetical future demand.

Frequently asked questions

When did Omilia last raise funding?

The previous round took place in 2020. The $67M Series B is the second round in the company's history, TechCrunch reports.

What does 10x ARR growth mean?

ARR (Annual Recurring Revenue) is annual revenue from active subscriptions, a key indicator of the durability of a SaaS business. Growth from ~$6M to $60M over six years without outside funding means customers are staying and expanding their use of the platform.